The arrival of COVID-19 in Brazil brought serious challenges to states, city halls, and the federal government: how to optimize healthcare services to the population, without overloading the health system and reducing the pace of contagion?
Challenge
That's why Rocket.Chat partnered with Amazon and other players to provide a solution for that: a digital assistance platform to help Brazilians diagnose the virus quickly and easily.
Expected to reach nearly 30 million Brazilians, the joint platform is already in operation in the state of Ceará, Bahia, Alagoas, and Espírito Santo, in addition to a few other cities.
Results
Through an AI bot, we created a multichannel platform that manages to do screening, guidance, and teleconsultations through different channels, including Whatsapp, Facebook, or inserting a live chat on websites.
In addition to mapping the number of infected people, the platform helps governments to reduce care costs and overcrowding in hospitals/health posts, slow down and protect health professionals, unburdening the health system. It also provides a series of analyzes for to support the decision-making process of the situation room, such as:
- Identifying hotspot areas, virus dissemination trends
- The evaluated patient receives a unique ID, which stores the data to understand the progress of each case individually.
- Each state/city has individualized and confidential information.
- The history is kept in real time
