The need for customer service on Facebook Messenger
Provide an outstanding Messenger customer experience
[.c-title-comm]Speed up support with chatbot automation[.c-title-comm]
[.c-text-comm]Easily connect Rocket.Chat with AI-powered chatbots to automate replies and enable clients to receive faster support.[.c-text-comm]
[.c-title-comm]Personalize the customer experience[.c-title-comm]
[.c-text-comm]Leverage modern chat features, including custom triggers, conversation routing, and file sharing. [.c-text-comm]
[.c-title-comm]Centralize Messenger interactions on an easy-to-use platform[.c-title-comm]
[.c-text-comm]Accelerate CX with one team inbox that centralizes the entire support workload on a single communication platform.[.c-text-comm]
[.c-title-comm]Leverage tools that lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards, and real-time agent performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Delight customers with efficiency-first support features
Enable clients to send rich media, location, and audio files
Assign departments to handle Messenger chats
Reduce handling time with chatbots
Link multiple business accounts
Connect Messenger to Rocket.Chat in minutes
Go to Administration > Marketplace and install the Facebook app.
Follow the wizard steps to connect your Facebook page(s) to Rocket.Chat.
Set up automated messages and teams responsible for handling the chats.
You’re all set :) Now, Messenger interactions will be all shown on Rocket.Chat.
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance