The need to provide customer service on Telegram
Harness the power of Telegram conversations
[.c-title-comm]Engage clients with multimedia chat[.c-title-comm]
[.c-text-comm]Enable customers to send pictures, videos, audio, or documents.[.c-text-comm]
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, bots, saved responses, file sharing, and unlimited chat history.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Move away from multiple email inboxes. Handle support workload on a single platform.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Communicate with customers efficiently on Telegram
Transfer files with speed and security
Improve response times with pre-built replies
Choose specific teams to handle Telegram customers
See the history of every customer interaction
Connect a Telegram bot to Rocket.Chat in minutes
Create a new bot (BotFather) on Telegram.
Install the Telegram app from within Rocket.Chat’s Marketplace.
Paste the Telegram API token on your Telegram app within Rocket.Chat.
You are all set! Start chatting with Telegram customers :)
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance