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Users

User
Maximum recommended users

Custom Domain

Custom Domain
Customers can set a custom domain.

High Availability

High Availability
Rocket.Chat can be deployed in multiple instances, forming a cluster, for companies requiring high availability and scalability.

Message History

Message History
Rocket.Chat allows customers to see an unlimited number of past messages. This is different from other chat solutions, which limit message history depending on the plan.

Public and Private Channels

Public and Private Channels
Public channels can be joined by any user on the instance and private channels can be joined by invitation only.

Broadcast Channels

Broadcast Channels
Broadcast channels are 1-to-many. It helps keeping the focus on the message without generating public discussion once individual users won't be able to reply publicly to it.

Conferencing Server

Conferencing Server
Rocket.Chat has native integrations with Jitsi and Big Blue button for videoconferencing.

Storage

Storage
Storage by Rocket.Chat workspace. It takes in consideration files shared, chat history and etc. Storage is by workspace and not by user.

Apps & Integrations

Apps & Integrations
Integrations can be added through Webhook, Rest API and Rocket.Chat's Marketplace.

Multi Language Interface

Multi Language Interface
Rocket.Chat web and desktop is available in more than 30 languages and the mobile app in 11.

Desktop Apps

Desktop Apps
Desktop apps for Windows, macOS, and Linux.

Mobile Apps

Mobile Apps
Mobile apps for Android and iOS

Guest Users

Guest Users
User with limited permissions for people outside your organization

End to End Encryption

End to End Encryption
Messages you send through Rocket.chat are secured with end to end encryption

White Label (Branding)

White Label (Branding)
We allow replacing logos and changing any other visual
aspect of Rocket.chat.

Secured Push Notifications

Secured Push Notifications
Our push notification gateway sends just the message ID trough Apple and Google, not the content of the message

Read Receipt

Read Receipt
Customers can configure read receipts feature

Message Audit Panel

Message Audit Panel
The auditing panel allows specific users, e.g. auditors, to read any unencrypted conversation between any users. An auditing log feature is also available, allowing specific users to verify who and when a conversation was inspected.

Engagement Dashboard

Engagement Dashboard
Reports and graphs about the full use of Rocket.Chat servers with channel information, messages, users for complete management by Administrators.

Manual & Auto Chat Routing

Manual & Auto Chat Routing
The community version provides Manual and Auto Chat distributions. The Manual Selection will notify all agents in the same queue, the first agent to pick up the chat will serve it. The Auto Selection algorithm automatically distributes the chats among the available agents.

Queue Management

Queue Management
When the Omnichannel is set up with a department-based configuration, each department will have its own queue. When there is no department configured, all agents will share the same queue.

Transfers

Transfers
Allow forwarding chats to either departments or specific users.

Chat Tagging

Chat Tagging
Rocket.Chat supports approaches when setting tags into conversations. The community allows setting any tag with no restrictions. The Enterprise also allows pre-configured Tags, then the agents will be able to select only pre-configured tags.

Single-Business Hours Control

Single-Bussiness Hours Control
Allow to set up a Office Hours configuration for all agents.

Real Time Monitoring

Real Time Monitoring
Analytics and Realtime monitoring dashboards.

SMS & CRM Integration

SMS & CRM Integration
SMS Integration through external providers and native CRM integration through webhooks.

Email Inbox

Email Inbox
Ability to connect multiple email accounts to Rocket.Chat and deal with email messages as regular channels.

Omnichannel Proxy API

Omnichannel Proxy API
Companies can connect their Facebook pages to Rocket.Chat, allowing their audience to reach out to companies back-office through Facebook Messenger. Customers can contact our support team to gain an API key and token, allowing them to integrate Rocket.Chat with Facebook.

Analytics API

Analytics API
Access to Omnichannel analytics metrics through the REST API.

Priority Assignment

Priority Assignment
Add the ability to create priorities and assign it to conversations. When a priority is assigned to a chat it's position in the queue will change and the chat with highest priority will stay on the top of the queues.

Smart Chat Routing

Smart Chat Routing
Access to an "Advanced Agent Routing Rules", with the Load Balancing routing rule, the new chats are distributed to online agents who have the least ongoing chats, ensuring that agents have just the right balance of chats at all times.

Canned Responses

Canned Responses
Allows the creation of templated messages for common questions. If you often reply to the same customer questions, consider saving those answers as Canned Responses. Through predefined shortcuts, you can choose the templated message you want and quickly respond to your customer, avoiding unwanted typing errors.

Concurrent Chat Limit

Concurrent Chat Limit
Limit the maximum number of concurrent chats an agent can have.

Queue Waiting Time

Queue Waiting Time
A queue is created when a chat request is waiting to be distributed or picked up, this queue is visible for the live chat visitors and both, position in the queue and estimated waiting time to be assisted will be displayed.

Business hours for Multiple Departments

Business hours for Multiple Departments
Create multiple-business hours configuration and associate it with departments. Different timezones are supported.

Advanced Queue Monitoring

Advanced Queue Monitoring
Create supervisors and sub-departments hierarchically.

Last Chatted Agent Preferred

Last Chatted Agent Preferred
When a contact returns, the system will give them a chance to chat to the same agent who previously served them.

Contact Manager

Contact Manager
This feature enables you to automatically reassign chats to a dedicated Contact Manager for a company/account instead of conjoining those end-users with any other agent. This improves your brand\'s relationship with your consumers.

On-Hold Queue

On-Hold Queue
This feature enables a fully allocated agent to place chats on hold and free themselves up for other interactions. This improves the efficiency and productivity of your agents.

Mobile Apps

Mobile Apps
Omnichannel for mobile enables customer service in Rocket.Chat's native app.

Push Notifications

Push Notifications
We provide pre-configured mobile push notification gateway

Analytics Reporting

Analytics Reporting
Main statistics and reporting related to users, storage space and push notifications.

Multifactor Authentication

Multifactor Authentication
Optional feature that requires the user to get a key code from an app on their phone, thus increasing the security when logging in.

Customizable User Permission

Customizable User Permission
Define roles and permissions to fine-tune access for each user (e.g. auditors, content moderators or team leads). Tailor roles to those rights you really want to grant.

LDAP/Active Directory

LDAP/Active Directory
Integrate with Microsoft AD and other LDAP systems for single sign-on.

Social Network Login

Social Network Login
Supports OAuth authenication, enabling customersto hook up their systems to their social network logins

SLA - Monthly Uptime

SLA - Monthly Uptime
Monthly service uptime

Backups

Backups
Backup all workspace data

Online Ticket Creation

Online Ticket Creation
Ticketing system for support

24/7 Email

24/7 Email
Support through email 24/7

24/7 Phone

24/7 Phone
Support through phone 24/7

Support Entitlement

Support Entitlement
Users who will be able to contact support. Community users are not entitled to our commercial support services.

Post Incident Report

Post Incident Report

Low

Low
Tickets reporting issues which do not impact usage of the the server under subscription.

Medium

Medium
Tickets reporting issues with moderate impact to one or more features of the system.

High

High
Tickets reporting issues with severe impact to one or more features of the system, including system down situations.

End to End Encryption

End to End Encryption
Messages you send through Rocket.chat are secured with end to end encryption

Security File Upload

Security File Upload
Integration available with ClamAV antivirus that allows files to be scanned and prevents them from being fully uploaded into Rocket.Chat if a threat is detected.

Data Loss Prevention

Data Loss Prevention
Avoid displaying sensitive information in Rocket.Chat by creating a list of common expressions that deserve special supervision.

Free Apps

Free Apps
Free apps available in our marketplace

Atlassian Integration Bundle

Atlassian Integration Bundle
Pro, Enterprise and all SaaS customers have immediate access to all Atlassian integration apps (Bamboo, Bitbucket, Confluence, and Jira).

Documentation & Tutorials

Tutorial Videos

Forums

Features or Bugs